Price Drops

Terms & Conditions

The Face Shop New Zealand Online Terms & Conditions



Effective Date: 1 January 2014

Welcome to THE FACE SHOP New Zealand (

THE FACE SHOP New Zealand online provides the content and services available on the Site to you subject to the following terms and conditions, our Privacy Policy and other terms and conditions and policies which you may find throughout our Site in connection with certain functionality, features or promotions as well as customer service, all of which are deemed a part of and included within these terms and conditions (collectively, "Terms and Conditions"). By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.



01. Privacy

THE FACESHOP New Zealand has created this privacy policy statement to inform you of the information gathering and dissemination practices for our website. Because THE FACESHOP New Zealand wants to demonstrate its commitment to your privacy, we have agreed to disclose our information practices and notify you of: what personally identifiable information is collected from you through our website, how the information is used and with whom the information may be shared, the kind of security procedures that are in place to protect your information. If you have any questions or concerns regarding privacy policy of THE FACESHOP New Zealand, please contact us.


02. Accuracy of Information

We attempt to be as accurate as possible when describing our products on the Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, information or other content available on the Site are accurate, complete, reliable, current, or error-free.

Your Obligations and Responsibilities

In the access or use of the Site, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the Site. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the Site or any Content or services that may appear on this Site and may not impair in any way the integrity or operation of the Site. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or willfully in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to THE FACE SHOP New Zealand Online, our affiliates, partners or licensors.


03. Products and Services for Personal Use

The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.


04. Return & Exchanges

For Hygiene and safety reasons, we are unable to offer refunds or returns on any products, unless a product has arrived broken or faulty.  Please choose your products and shades carefully when ordering.

 If your item arrives broken or faulty,  please contact within 7 days of purchase.  We will offer the option of a full refund or replacement if the item has arrived faulty.  Unfortunately we can not guarantee a refund of the cost of posting your items back to us but may offer this at our discretion.  Refund or replace of items must be returned within 10 days of purchase.

 Please keep all original packaging if there is an issue with your order.  If you receive an incorrect item, please do not open or use it, we can not process return on used items.

 If you wish to cancel an order before it is shipped please email us.  If we are able to catch it in time, we will issue a store credit for the value of the order.  Unfortunately orders that are already with the Courier can not be cancelled. 

 Please note also that colours are an indication only and often appear different between different computers and phones.


 05. Information Collection and Use

 THE FACESHOP New Zealand is the sole owner of the information collected on this site. We will not sell or rent this information to other third parties, however some of your information may be shared for the purpose of processing and delivering your order. THE FACESHOP New Zealand collects information from our users at several different points on our website.


06. Membership

 When you make a purchase on our site, you automatically become a member. You provide the following information to THE FACESHOP NZ: your name, email address, billing and shipping address, telephone number, type of credit card you are using, credit card number and expiration date.

Your email address is your member identification. You choose your own password to access your account. If you forget your password you can request a new password be sent to your email address.


07. Cookies

 Cookies are small programs that enhance your use of the Internet and specifically we use cookies to enhance your usage of our website. Information about your use of this website is collected using server access logs and a tracking cookie. The collected information consists of the following: IP address from which you access the website, type of browser and operating system you use to access our site, date and time you access our site, pages you visit. The addresses of pages from which you followed a link to our site.

 We use this information to help us make our site more useful to visitors and to better understand how and when our site is used. We do not (and will not allow any third party to) track or collect personally identifiable information or associate gathered data with any personally identifying information from other sources.


08. Email, Newsletter, Subscription

 If a user wishes to subscribe to email newsletter, we ask for contact information including name, street address and email address to provide these communications. Subscribers are contacted by email with information about promotions and product releases. Out of respect for our users' privacy we provide a way to opt-out of these communications.


09. Survey & Competitions

From time to time, our site or the THE FACE SHOP New Zealand site may request information from users via surveys or competitions. Participation is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name, address and email) or demographic information (such as postcode, age level). Contact information will be used to notify winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.


10. Correcting/ Updating/ Deleting/ Deactivating

 If a user's personally identifiable information changes (such as your postcode, phone, email or postal address), or if a user no longer desires our services, we provide a way to correct, update or delete/deactivate that user's personally identifiable information. This can be done by logging in to your account and editing your profile or unsubscribing/deleting your account.


11. Changes to our privacy policy

 If we decide to change our privacy policy, we will post those changes to this privacy statement so that our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

 If, however, we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. However, if you have opted out of all communication with the site, or deleted/unsubscribed your account, then you will not be contacted, nor will your personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post a notice we will also email users notifying them of the changes in our privacy practices.


12. Complaints

 Complaints will receive our prompt and personal attention and can be directed to us via our contact us.


13. General

You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications.

We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site and providing notice of such change. Any changes are effective immediately upon posting to the Site and release of notice of such change. Your continued use of the Site thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site.

Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision.


© 2013 THE FACESHOP NZ All Rights Reserved. ANZ LIMITED (NZ owned business)

Continue shopping Compare

has been added to your wishlist.

Continue shopping My wishlists